Let’s talk about your privacy
This Privacy Policy describes the policies and procedures of Snowflake Trader (“SnowflakeTrader”, “we”, “our” or “us”) on the collection, use and disclosure of your information on www.Snowflaketrader.com (the “Site”) and the services, features, content or applications we offer (together with the Site, the “Services”). We receive information about you from various sources, including: (i) if you register for the Site and the Services, through your user account on the Services (your “Account”); (ii) your use of the Services generally; and (iii) from various third party websites and other services. All defined terms not defined herein shall have the meaning ascribed to them in the Terms of Service, available at https:// www.Snowflaketrader.com /terms.
This Privacy Policy covers SnowflakeTrader’s processing of Personal Data that SnowflakeTrader gathers when you are accessing and using the Services. As used in this Privacy Policy, “Personal Data” means any information that can be used to individually identify a person, and “processing” generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure. This Privacy Policy does not apply to the practices of third parties, and their sites, services or applications that SnowflakeTrader does not own or control, or to individuals that SnowflakeTrader does not employ or manage (“Third Parties”). While we attempt to provide access only to those Third Parties that share our respect for your privacy, we cannot take responsibility for the content, actions or privacy policies of those Third Parties. We encourage you to carefully review the privacy policies of any Third Parties you access. If you have any questions about this Privacy Policy, please contact us at
support@snowflaketrader.com
What Personal Data does SnowflakeTrader Collect from You? We collect Personal Data about you when you provide such information directly to us, when third parties such as our business partners or service providers provide us with Personal Data about you, or when Personal Data about you is automatically collected in connection with your use of our Services. Information we collect directly from you: We receive Personal Data directly from you when you provide us with such Personal Data, including without limitation the following: • First and last name • Email address • Billing zip code and/or country of residence By providing Personal Data of others to SnowflakeTrader, you represent that you have authority to do so. All information that you enter or upload about your non-users will be covered by SnowflakeTrader’s Terms of Service, accessible at
https://www.SnowflakeTrader.com/terms. We disclaim responsibility for the information of others that you provide to us in the course of your use of the Services. We use Stripe & PayPal as third-party payment processors which collect payment information from you, whenever you make a purchase on our site. This information is used solely to collect and provide payments related to the Services, and is only stored by Stripe. You should review the terms of service and privacy policies of
How Do We Use Your Personal Data? We process Personal Data to operate, improve, understand and personalize our Services. For example, we use Personal Data to:
• Communicate with you about the Services
• Protect against or deter fraudulent, illegal or harmful actions
• Contact you about Service announcements, updates or offers
• Provide support and assistance for the Services
Lawful bases for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below.
Contractual Necessity: We process the following categories of Personal Data as a matter of “contractual necessity,” meaning that we need to process the data to perform under our Terms of Service with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such Personal Data will result in your inability to use some or all portions of the Services that require such data. • First and last name • Email address • User Content (which can include Personal Data if you include Personal Data in such content) • IP address • Billing zip code and/or country of residence
Legitimate Interest: We process the following categories of Personal Data when we believe it furthers the legitimate interest of us or third parties.
• First and last name
• Email address
• IP address
• Billing zip code and/or country of residence
Examples of these legitimate interests include:
• Protection from fraud or security threats
• Operation and improvement of our business, products and services
• Marketing of our products and services, directly to you and to others
• Provision of customer support
• Compliance with legal obligations
• Completion of corporate transactions
Consent: In some cases, we process Personal Data based on the consent you expressly grant to us at the time we collect such data. When we process Personal Data based on your consent, it will be expressly indicated to you at the point and time of collection.
Other Processing Grounds: From time to time we may also need to process Personal Data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.
How and With Whom Do We Share Your Data? We share Personal Data with vendors, third party service providers and agents who work on our behalf and provide us with services related to the purposes described in this Privacy Policy or our Terms of Service. These parties include:
• Payment processors
• Fraud prevention service providers
• Analytics service providers
• Hosting service providers
• Marketing service providers
• Email providers
We also share Personal Data when necessary to complete a transaction initiated or authorized by you or provide you with a product or service you have requested.
As part of the Services, you will receive from SnowflakeTrader email and other communications. You acknowledge and agree that by availing yourself of the Services, you allow SnowflakeTrader to send you email and other communication that it determines in its sole discretion relate to your use of the Services.
How Long Do We Retain Your Personal Data? We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you Services. In some cases, we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation.
What Security Measures Do We Use? You need to prevent unauthorized access to your Account and Personal Data by selecting and protecting your password appropriately and limiting access to your device and browser by signing off after you have finished accessing your Account. We seek to ensure that user account information is kept private. However, SnowflakeTrader cannot guarantee the security of any Account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.